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AI Calling Agent
Year
2024
Tech & Technique
OpenAI, RAG, Whisper, WebRTC VAD, Python
Description
A real time assistant that sits alongside a live sales call, transcribing both sides and coaching the agent as the conversation happens.
Key Features
- Dual Stream Capture Listens to both system audio and microphone
- Live Transcription Transcribes the conversation as it unfolds
- Real Time Guidance Suggests responses grounded in supplied product and service knowledge files
- Lead Generation Tuned for guiding calls that generate leads
My Role
AI Engineer
Sole developer:
- Built the dual stream audio capture with voice activity detection
- Built the RAG layer over supplied product and service knowledge files
- Built the real time prompting flow that guides the agent during a call